Operations and back office · Cases and applications
In developmentVoice agent for technical support
A voice agent that handles every call: classifies the issue, resolves routine matters using your knowledge base and passes urgent ones to a technician with the details already gathered. Dashboard with recordings and transcripts included.
What this project addresses
- Automatic L1/L2 issue classification
- Answers drawn from your knowledge base
- Dashboard with recordings and transcripts
We start with your process
Where should we start?
Tell us which task keeps repeating, which tools you use and what you would like to improve. In our first conversation, we will see whether automation makes sense.